Category Archives: Smart business

How to get a smart business phone system using VoIP

The main purpose of a business is to make money or profit. And making profit means investing the least of something and getting the maximum out of it. One of the most popular ways to do so is to make use of intelligent business phone systems. One of the ways to do this is to introduce the Voice over IP (VoIP) systems in the business. This new phone technology serves many purposes that can help in the growth of a business

The most used feature of the VoIP systems is the “Automated Attendant”. This feature actually cuts of the burden of hiring an employee just to take calls from the customers or other people and greet them. The auto attendant allows you to set an automatic greeting system with a different option. This means that whenever someone makes a call to your line, the auto attendant automatically greets them and asks the caller to select from different options and then performs the respective task. This feature can also be put to work when the employees are not available to attend the calls. At times like this, you can configure the VoIP phone system to ask the person to leave a voice message or to call again at some other time.When the talks come to a small business, the key to its success is the customer satisfaction. And to make this happen, the best services should be provided. And this includes taking orders and providing support at all possible times. For this, there always has to be someone who could help the customers. 

To ensure this, the VoIP keeps on redirecting the incoming calls to different devices or numbers until and unless the call is actually received by someone. Sometimes, the employees or the customer service representatives of the company might have to go out of their workplace. And it would not be possible for them to attend the calls that are dialed to their office phone. But, to make sure that they do, the VoIP system can make multiple devices ring at the same time for the same call. This makes sure that the employee or the representative attends the call. If you want a hassle free functioning of your telephonic system, you can make use of the IP PBX for the same purpose.Nowadays, almost everyone has a smartphone with him or her. And this makes it difficult for the person to keep a check on both, the office phone and the personal phone. The person needs to check multiple voice mailboxes to get the messages. But, with the VoIP, this task becomes a lot easier. One can set up a single voice mail box to receive and retrieve the messages from both of the devices without any trouble. Moreover, you can use this feature to send these messages to your email id and to forward them to your smartphone as an audio file (in .wav extension) for later use. So, the VoIP actually assists you to increase the productivity of your business without having you to hire new staff members or adding new phone devices to enhance the vocal communication of the business.